Frequently Asked Questions
Answers to common questions before you send an inquiry.
Do you work with individual travelers?+
No. This inbound site is for overseas travel companies, DMCs, tour operators, corporate partners, schools and organized group planners arranging travel to Japan. Individual traveler inquiries are not accepted here.
Do we need Japanese-speaking staff?+
We especially welcome companies with Japanese-speaking staff or a Japan-based office. Companies without Japanese-speaking staff may be supported when communication can be handled in written English by email.
Is English communication possible?+
Yes. We communicate in Japanese or written English only. For documents such as invoices, we do our best to accommodate other languages where possible — please consult us.
What are the payment methods and terms?+
Full advance payment is required before the service date. Arrangements are confirmed after payment is received. Credit card payment is available (additional fees may apply depending on the method).
What is your cancellation policy?+
Cancellation terms may vary depending on the arrangement, service providers and travel dates. Details are provided with each quotation. See the Terms / Cancellation page.
Which areas in Japan do you cover?+
Nationwide. We arrange transportation through Tokyo Bus Group companies and trusted partner operators across Japan.
Can we request charter bus only?+
Yes. Charter bus can be arranged on its own, or combined with a full group travel arrangement.